My husband & I just want to tell you how pleasant it was dealing with your company; we were having trouble with our heating unit for 2 weeks and when the company who installed our BAXI unit couldn’t help us after numerous attempts, we called you on Christmas Eve. Your company made us a priority once we mentioned we had young kids and no heat in our house and after speaking with a manager trying to troubleshoot the problem, a repairman was here within an hour. Vinny was very pleasant and very knowledgeable and was able to fix the problem with our unit. We were so grateful that someone was able to come so quickly to help us. We would highly recommend your company to our family and friends and if we ever need any further repairs, we will definitely be giving you a call.